Shipping policy

 

• All orders above R1200 will qualify for FREE delivery
• All orders above R1000 but below R1200 will have a R50 delivery charge
• All orders Below R1000 will have a R89 delivery charge

The above excludes international shipping

 

Shipping Policy

1. Mode Ekseptional Apparel cannot ship to P.O. boxes, farms, mines or rural areas.
2. Should you make use of an address that falls on a farm / or rural area we will still book it with the courier but should there be any surcharges from the courier or the courier can not deliver to that address, the customer will be responsible to either pay the additional delivery costs the courier charge for delivery or collect at the nearest Courier Guy Branch
3. Should you not agree to point number 2, the parcel will be returned to us and you will be refunded for your purchase but excluding any delivery fees incurred by us
4. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
5. All goods in transit are insured.
6. You can track your orders with the tracking number provided in your orders dispatch confirmation email.
7. The below shipping categories are offered to you on checkout based on your delivery area code. Mode Ekseptional Apparel will from time to time offer promotional shipping rates, for example free delivery for certain products.
8. Mode Ekseptional Apparel reserves the right to amend shipping costs at any time. All changes will be disclosed here.
9. South African shipping costs are broken down as follows:

• Delivery to your door / address of choice
• We are billed for transactional values by our website hosting service as well as the payment provider, therefor The R99 delivery Fee will include:

1. The transactional costing for the R89
2. The cost for the Courier Service to deliver your parcel to your door (Should you not qualify for Free delivery because the order is below R1200)
3. Insurance for the Parcel, should it get lost by the Courier Company
4. We make use of a 3rd Party person to collect parcels from our premises and send our orders via Pudo Lockers (Courier Guy affiliated)  - This Fee is also included in the R89 delivery charge

 

Delivery

• Delivery time is based on the estimated time provided by the courier companies we use. At times there might be delays out of our control as we make use of a 3rd party company to deliver all orders.
• In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
• Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee, if any.